The numbers top home service shops track. And what it costs you when you don't.
Real benchmarks from ServiceTitan, LocaliQ, BrightLocal, and MIT. And real numbers from operators who published theirs.
of inbound calls never get answered
The missed call is the cheapest lead you're losing.
27% of calls to home service businesses go unanswered. Plumbing shops book 43% of calls. HVAC shops book 38%. Every 5-point bump in booking rate is worth roughly $100,000 a year for a small shop.
drop in contact odds from 5 to 30 minutes
The 5-minute rule that still wins jobs in 2026.
Reach a new web lead inside 5 minutes and you're 100 times more likely to connect than at 30 minutes. Qualify rate drops 21 times. Most contractors answer web forms in hours, not minutes.
revenue growth at the top home service rollups
How the best home service shops actually scale.
Tommy Mello took A1 Garage Door from $50K in debt to $200M. John Wilson took a family plumbing shop from $1M to $26M in seven years. Peterman Brothers went $4M to $88M. The pattern is not the secret. It's what they measure.
More case studies are coming. Want to be one?
If you're running a $1M to $10M home service shop and you're fed up with your data being scattered, connect during beta. If the numbers move, we'd love to write up what changed.
You can't move a number you don't track.
Every operator in these case studies started the same way: by seeing their numbers in one place. Connect your CRM and yours start showing up.