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  • AuthoritativeCustomerPricing

    How much is the trip fee?

    Our trip fee is $89. It covers the first 30 minutes of diagnosis. If you move forward with the work, the fee is applied to the invoice.

    Also matches: What's the service call charge? · Do you charge for a quote? · +1
    128
    hits 30d
    edited 10d ago
  • AuthoritativeCustomerService area

    Do you service my area?

    We service the East Valley: Mesa, Chandler, Gilbert, and Tempe. Give us your zip code and we'll confirm in one minute. Outside those cities, we'll call you back after checking with dispatch.

    Also matches: What areas do you cover? · Where do you work?
    94
    hits 30d
    edited 9d ago
  • AuthoritativeCustomerPolicy

    Can I reschedule my appointment?

    Yes. Reschedule any time up to 4 hours before your window. Inside 4 hours, we may have to charge the trip fee depending on the tech's route. Text us at (480) 555-0110 or reply to your confirmation text.

    Also matches: How do I move my appointment? · I need to change the time.
    71
    hits 30d
    edited 4d ago
  • AuthoritativeCustomerFAQ

    Do you do emergency service?

    Yes. Emergency dispatch within 2 hours for no-heat (winter), no-cool over 85F, water leaks, and gas smells. Call (480) 555-0110. After-hours rates apply outside 7am-7pm Mon-Fri and 8am-2pm Sat.

    Also matches: Are you 24/7? · Same-day service?
    56
    hits 30d
    edited 11d ago
  • DraftCustomerPolicy

    What's your warranty?

    Parts and labor on any repair we perform: 1 year. On full-system installs: 10 years parts, 2 years labor, registered with the manufacturer on your behalf.

    Also matches: Do you guarantee your work? · Warranty terms?
    38
    hits 30d
    edited Apr 2
  • DraftCustomerFAQ

    Do you offer financing?

    Yes. 0% for 12 months or fixed-rate terms up to 60 months through Service Finance Company. Soft-pull pre-qualification in about 90 seconds. We'll send you the link during the estimate.

    Also matches: Payment plans? · Can I finance a new unit?
    22
    hits 30d
    edited 6d ago